Delivery Times | Delivery Areas | Delivery Terms | Assembly Service | Pricing Policy | Parts Policy
Delivery time frames range from 4 business days to 10 business days depending on your delivery location. For items not in stock shipping will occur once the product is available.
UPS tracking for each parcel in your order shall be provided to email address on file at checkout. Please refer to your email account for this information prior to contacting us about your order shipment.
Dfw Furnituremart free delivery area service applies to both the United States and Canada.
All deliveries, unless specified otherwise, by DFW Furnituremart requires an adult signature upon delivery. This ensures that an adult is present to receive, inspect boxing, and sign for the delivery. If any anomaly is discovered, please document on the drivers receipt and accept all packages. Prior to shipment transit, any customer may also opt to receive their product without requiring an adult signature by completing and returning via email a signed liability release form prior to shipment. This form releases Dfw Furnituremart from any product liability including: product damage, theft or otherwise. Release forms do not void product warranties and all products are covered by a limited manufacturers warranty for 1(one) year from date of purchase. To request a release form for unsigned deliveries, please email us here.
DFW Furnituremart does not offer assembly service. We recommend 3rd party platforms like Thumbtack as an option at your own expense.
DFW Furnituremart also reserves the right to cancel any order which is priced inaccurately. If an item is found to be priced incorrectly, the customer has the option to pay the difference in price to purchase the item/s. Any customer that opts not to pay the corrected price, Loft Beds Uiverse will cancel the order and refund the purchase price back to the customer. No exceptions.
Replacement parts purchases are not return eligible and all parts sales are final. No exception. All warrantied parts shall be replaced at no expense to the customer. For warranty requests we require all of the following:
- A copy of the original purchase invoice
- The original order number
- Images of the part/s requested
- Part #/s requested from the build diagram
Parts requests without a receipt or for items out of warranty, the customer will pay the cost of the part/s plus shipping.